File an Inquiry

Use this form to report illegal operators, file pole-attachment concerns, raise compliance questions, dispute service issues, or submit a general inquiry. Provide as much detail as you can — we'll send a confirmation to your email with a reference number.

Who can use this form: Subscribers, telcos, ISPs, electric cooperatives, government agencies, and the general public.

Inquiry Type

I am a *

Consumer

Subscriber / public

Telco

Telecom operator

ISP

Internet provider

Coop

Electric coop

Government

Agency or LGU

Other

Other org

Category *

Your Information (Complainant)

Full name *

Email *

Phone

Organization (if any)

Complete address

Service Provider Being Complained About

Company name

Service-provider phone

Service-provider address

Account number

Invoice number

Issue Details

Subject *

Description * Up to 5000 characters. Do not include passwords, full SIM numbers, or government-ID numbers in this form.

Proof of Invoice or Payment (optional)

Upload supporting files

Click to upload or drag & drop here

PDF, JPG, PNG, DOC — up to 5 files, 10 MB each

Attach scanned invoices, payment receipts, screenshots of charges, or any document that supports your case.